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Business Resource Luncheon: Leadership for Small Business Owners
Date and Time
Tuesday Jul 22, 2025
12:00 PM - 1:00 PM EDT
Location
The Stream
1 State Road Newaygo, MI
2nd Floor
Parking behind off of Wood St. next to Sui Generis Home Furniture
Fees/Admission
Free! Kindly RSVP with the green register icon
Website
Contact Information
Rachael Porter
Send Email
Description
Join us for a Free Lunch & Learn designed specifically to help our small business owners and their teams elevate customer service and build a thriving workplace culture.
Who Should Attend:
- Small business owners, managers, and team members eager to enhance their customer service skills and workplace dynamics.
What You’ll Learn:
-
Customer Service Excellence:
- The key elements of exceptional customer service.
- Strategies for handling difficult customer interactions with confidence.
- How to turn first-time customers into loyal advocates.
-
Building a Positive Workplace Culture:
- Why culture matters for small businesses.
- Simple ways to create a collaborative and motivated team environment.
- The role of leadership in fostering trust, communication, and engagement.
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Practical Tools for Success:
- Real-world examples of customer service and culture done right.
- Interactive exercises to apply the lessons to your own business.
- Actionable tips to implement immediately for lasting results.
Printed courtesy of www.rivercountrychamber.com/ – Contact the River Country Chamber of Commerce of Newaygo County for more information.
1 State Rd., Newaygo, MI 49337 – (231) 652-3068 – rporter@rivercountrychamber.com